We all want the disturbed characters we know to have a change of mind. We want them to see things differently – as we and others see them. And we want them to behave differently, too, like most of the responsible people we know. But mostly we want them to WANT to see and do things differently. And that, of course, is a matter of heart.
A person who’s been converted doesn’t relate the way they used to. Their whole manner of seeing and doing is different. It’s an observable change. And one that’s consistent over time.